Contact Center
We understand that effective customer support is the backbone of a successful digital banking experience. Our call center solutions seamlessly integrate with our digital banking channels solutions to provide a robust and responsive customer service experience.
Elevate your digital banking experience with our multichannel support, intelligent routing, comprehensive customer data, secure authentication, and real-time analytics for a robust and responsive customer service journey.
DoKa Call Center Benefits
Enhance your call center with Doka: seamless support, intelligent routing, enhanced security, and real-time analytics for superior service.
Multichannel Support
Effectively connect with your customers through diverse channels, guaranteeing a seamless and unified experience, whether it's via traditional phone calls, interactive chat interfaces, or convenient email communication.
Intelligent Routing
Enhance the efficiency of customer interactions through intelligent call routing, directing queries to the most suitable agents equipped to swiftly and effectively resolve issues, ensuring a seamless and customer-centric service experience."
Customer Data Accessibility
Provide your agents with extensive customer data to enhance personalized interactions and streamline issue resolution for an efficient customer service experience.
Secure Authentication
Place a strong emphasis on security by implementing advanced authentication measures, guaranteeing the utmost confidentiality of customer information throughout all interactions for a secure and trustworthy service environment.
Real-time Analytics
Attain valuable insights from customer interactions through real-time analytics, empowering you to make informed, data-driven decisions that contribute to the continual enhancement of overall service quality.
Ready to Explore?
In fact,we specialize in software development in the technology field.In the banking sector, we have a highly specialized and experienced team. That’s why back-office solutions are one of our strongest features.Our objective is to reduce the workload and errors for banks.
Explore Key Features
Discover Doka’s essential features for a redefined banking experience.
Effortless Query Handling
Handle customer queries effortlessly with streamlined processes and intelligent systems for swift issue resolution.
Interactive Dashboard
Experience an interactive dashboard that provides a comprehensive view of customer interactions, ensuring informed decision-making.
Real-time Performance Monitoring
Monitor call center performance in real-time, enabling immediate adjustments for optimal efficiency and service quality.
Dynamic Call Analytics
Utilize dynamic call analytics for a deeper understanding of customer interactions, allowing for continuous improvement and optimization.
Discover More Doka Services
Mobile Banking
Tailored for financial institutions seeking a unique and customized mobile banking experience.
Internet Banking
Simplify banking with a click: user-friendly interface, quick transactions, and continuous tech innovation.
Back Office
We excel in tech software for banking with a strong focus on back office solutions.